VisionMAX

NEWS & EVENTS

	Sept 2008: At the CTIA Wireless IT & Entertainment 2008 Expo in San Francisco, VisionMAX showcased its self-serve Point of Sale (POS) solution for retail wireless stores, as well as applications that enable users to interact with back-office systems using a mobile device. This included a Field Service Automation application for field technicians to record part and labour information against work orders, as well as self-serve applications to allow customers to inquire into and update their account information on a company’s back-office systems. First Look magazine, which covered CTIA, featured an article about VisionMAX on their front page entitled “VisionMAX: Changing The Way Software Buyers Think About Quality Products”. Click here to download it.

	July 2008: CMA Management, the magazine of the Certified Management Accountants of Canada, featured an article by VisionMAX’s Director of Business Development, Mike Kinrys, entitled “*Avoid costly system replacements by modernizing old applications*”. Many organizations have legacy applications that are missing required functions, but are expensive to replace. This article describes work we have done for several clients in which we modernized them (including adding a Web browser interface while consolidating multiple green screens to a few Web browser screens). The benefits companies have achieved include: Avoid the high cost of replacing a working application --- or --- defer the cost for several years Add new functionality without modifying underlying application Increase staff productivity Cut training costs Improve customer satisfaction You can view the article by clicking here.

	July 2008: At the Wireless & Mobility Expo, VisionMAX showcased a self-serve Point of Sale (POS) solution for retail wireless stores that allows customers to select their phone, accessories, and services in a self-serve manner. Using a computer projector and infra-red motion detection product from partner Imagin8, the store is able to turn any window into a touch-sensitive self-serve screen. The POS demonstration application was built using the VisionEngine Software-as-a-Service / Platform-as-a-Service (SaaS / PaaS) application development platform.

	June 2008: VisionMAX speaks at Toronto Talks about converged applications. Dave McDougall, President and CEO of VisionMAX, described how companies are able to increase sales and improve customer satisfaction while reducing costs by leveraging the data that already exists and making it available to users in whatever medium they prefer. Dave described applications that VisionMAX created for clients including Bell Canada, Sprint USA, and Pharma Plus using the following delivery channels: PC web browser Telephone interactive voice response or voice recognition Cell phone text message PDA e-mail Interactive TV via cable/satellite set-top box Kiosk

	Jun 2008: VisionMAX attends 3-day Canadian Telecom Summit. VisionMAX has developed applications for clients including Bell Canada and Sprint USA, that involve telephone interactive voice response, VoIP, speech-to-text and text-to-speech. In order to keep up on the latest developments in the telecom field, VisionMAX attended the 3-day Telecom Summit.

	Apr 2008: VisionMAX speaks to CMAs about mobile applications. At a seminar sponsored by the Certified Management Accountants of Ontario, VisionMAX spoke about current and future applications for wireless technology. President Dave McDougall showed examples of how companies can make use of existing mobile devices already in use by staff (cell phones, BlackBerry, Palm) to extend their functionality by accessing data in back-office systems. Dave also gave a peak at new developments involving Wi-MAX, Google Android, and GSM location-based services.

	March 2008: VisionMAX adds on-line forms functionality to web-based application. VisionMAX had previously developed an application to allow private career colleges to enter and update information about their courses on-line to the provincial government. In this significant enhancement, VisionMAX used the latest version of VisionEngine to add Forms capability. Users are now able to generate all of the forms needed with the data pre-populated rather than having to supplement their existing on-line process with a manual forms based process. As well, VisionMAX performed a complete overhaul of the application to address significant legislation changes and increase usability.

	Nov/Dec, 2007: VisionMAX speaks to BCX about Self-Serve applications. VisionMAX is speaking to several Toronto-area chapters of the Business Connection Exchange (BCX) association about how implementing Self-Serve applications can Improve Customer Service while Cutting Costs. After discussing potential implementation roadblocks and ways to overcome them, VisionMAX describes successful systems they implemented for Bell Canada and the Government of Ontario.

	August 17, 2007: VisionMAX wins back-to-back Awards! A system developed by VisionMAX for the provincial government has won an Award of Excellence, the highest award of the Public Sector Quality Fair. This system is one more in a series developed by VisionMAX to enhance the public-facing systems used by government. In January/07, VisionMAX released the Self-Serve application designed to speed up the delivery of electronic business licenses and track the length of time applications spend in queue. This helped the provincial government meet its publicized Service Guarantees and kept refund penalties to a minimum. Click here for details on the system. A VisionMAX-developed system to allow private career colleges to register their courses on-line has won an Achievement Award from CIPA (Canadian Information Productivity Award) and is a finalist for the Grand Award. Click here for details on the system.

	April 30, 2007: VisionMAX brings government web sites to the next level – VisionMAX has just completed re-engineering a significant government financial services application to make it compliant with laws that require web sites to be accessible by everyone, including those with disabilities. VisionMAX used the business rules function of the VisionEngine to improve the application's run-time efficiency and maintainability. This is the latest in a string of successful implementations that VisionMAX has performed for the government to make information accessible to all citizens.

	VisionMAX is publicizing the work we've done helping customers improve their Customer Service applications. We are teaming with the Toronto Chapter of the International Customer Service Association (ICSA) on various initiatives: We wrote an article for their April/07 Newsletter (page 5) entitled “Cut Costs and Improve Customer Service via ‘Self-Serve' applications”. Click here to see it. On Apr 27/07, we conducted a webinar under the ICSA auspices “Cut Costs and Improve Customer Service via ‘Self-Serve' applications”. Click here for a copy of the presentation. On May 10/11, VisionMAX exhibited at the ICSA Annual Conference. Click here for details.

	In February/07, VisionMAX opened up its first full-time office in the United States to improve service to our American customers. Headed up by Jeff Darter, VP US Sales, the office is located in Dallas, Texas, but Jeff expects to work with customers across the US.