CASE STUDY

Ministry of Consumer & Business Services (Service Ontario)
Online Business Registration

"It's had a huge customer satisfaction rating."

Dave Tsubouchi,
Former Chair of Ontario's Management Board of Cabinet
(Commenting on the results of the ServiceOntario Business Registration program)

Background
MCBS / ServiceOntario represents many of the public-facing services delivered by the Ontario Government. The Ministry, and the supporting IT Clusters, are a direct link for service delivery for business and consumers.

The Challenge
Canadians were starting businesses but didn't register them because it was inconvenient. The completely paper-based system was inconvenient and tedious, and many new business owners simply did not bother to register.

The Solution
VisionMAX took a completely paper-based forms system and converted it to the only Web-based registration processing system available on the market with real-time modifications and a non-linear user interface; the VisionMAX Electronic Service Delivery Engine.

The OBC registration system, found online at, (http://www.cbs.gov.on.ca/obc/english/4TJTBS.htm) guides registrants through the business registration process without requiring double data entry, reducing time requirements and increasing customer satisfaction and usage. The administration module also eliminated change request delays by delivering a real time form modification tool.

The Results
Business registration time was cut from 6 weeks to 20 minutes. The faster turnaround time and great convenience resulted in an increase in business registrations and the faster collection of Provincial tax revenues.