COMMUNICATIONS AND ENTERTAINMENT
NORTH AMERICAN SATELLITE TV OPERATOR -
Background Our client realized that the complexity of their business and its speed-to-market demands were resulting in a need to change the current framework. They decided on a more robust and configurable rules-based Web service with a workflow-based architecture. This change would enable increasingly complex business services to be delivered at lower costs. Furthermore, this needed to be implemented without sacrificing rapid delivery to the marketplace. The Challenge The pace of business rule changes within the many product lines made using the existing systems comparatively unproductive. They knew that there had to be a better way. As a result, constant pressure to develop new channel packages and implement important changes in very short timeframes led to current business rules being implemented in the presentation layer (what the customer would see) and in the back-end legacy application. The following functions needed to be accessible over multiple self-serve channels:
It was also critical to gather and document the associated business rules to a centralized engine to ensure consistent application, easier impact analysis, and predictable maintenance across delivery channels. This project required significant consulting effort to assimilate with the various business sources in order to derive suitable, consistent, and flexible rules while mitigating previously unavoidable resource drains. Having a single set of rules ensured consistent application of the finely tuned business rules across myriad channels and provided an easier method to maintain the rules. The Solution VisionMAX did the following:
The business rules are self-documenting and customer-updatable. Testing time is dramatically reduced when updates are required since the rules are stored as metadata rather than being hard-coded, as was the case in the past. A single series of data flows drives all three front-ends.
The Results |