Background
Quiznos is a quick-service restaurant brand known for toasted submarine sandwiches and counter-service ordering.
Quiznos' then-president had worked with Visionmax during his time as CIO of Pizza Pizza. Building on that earlier working relationship, he asked Visionmax to help Quiznos select an off-the-shelf point-of-sale solution.
The Challenge
Quiznos was looking for an off-the-shelf POS product for its restaurant operations. A central requirement was to select a solution that its team in Denver could manage and support after selection. The implementation window was very tight as they had a licensing renewal coming up with 6 months that required either a new commitment to the old POS solution or to rapidly switch over to a new solution and time was of the essence and the reason for an off the shelf (COTS) solution for that rapid turnaround.
The consulting brief therefore centred on the fit between the product and the team's ongoing management and support responsibilities.
The Solution
Following the initial pilot, Visionmax continued working with Quiznos on a consulting basis, helping with the POS selection process.
The work focused on Quiznos' preference for an off-the-shelf product and its goal of having the Denver team manage and support the selected solution. Visionmax later also assisted with integration work.
The Results
Quiznos selected an off-the-shelf POS with Visionmax's consulting support. The relationship continued into integration assistance, extending Visionmax's contribution beyond the original pilot.
The engagement brought an established working relationship from Pizza Pizza into a new setting, with the selection effort focused on Quiznos' own product preferences and support needs.