Enterprise Problems. Practical Solutions.

Case Study

TRREB: Blockchain-Enabled Verified Real Estate Transactions

TRREB - Toronto Regional Real-Estate Board

Visionmax worked with TRREB and its real estate technology partners to deliver a blockchain-enabled transaction platform designed to bring greater trust, automation, and transparency to one of the most important financial transactions consumers make. Integrated with the REALM™ multiple listing environment, the solution combines participant identity validation, rules-based workflows, smart-contract concepts, transaction history, and tamper-resistant digital records to create a more connected real estate transaction process. The platform is now operating in production and provides the foundation for securely capturing and validating key stages of the real estate transaction while maintaining the confidentiality required by buyers, sellers, REALTORS®, and other transaction participants.

• Intelligent Transaction Automation
• Enterprise Integration
• Custom Enterprise Solutions

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Case Study

Pizza Nova: Enterprise Omnichannel Order Management

Pizza Nova

Visionmax designed and delivered Pizza Nova's enterprise customer order management platform using VECOM and VisionEngine to bring customer ordering and restaurant operations into one connected environment. The solution provides a shared view of customers, orders, stores and operational events across web, mobile, in-store POS, call centre, kitchen, delivery and driver workflows, while giving store and head-office teams the tools to manage queues, payments, reconciliation, reporting and enterprise integrations from a common platform.

• Omnichannel Commerce Experiences
• Intelligent Transaction Automation
• Enterprise Integration
• Custom Enterprise Solutions

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Case Study

Dave & Buster’s: Kiosk Commerce at Enterprise Scale

Dave & Buster's

Visionmax powers a mission-critical self-service channel spanning more than 1,200 Dave & Buster’s kiosks across three countries. One centrally managed software platform connects payments, Power Cards, food ordering, promotions and enterprise systems while supporting multiple generations of kiosk hardware from a common code base.

• Intelligent Transaction Automation
• Enterprise Integration
• Custom Enterprise Solutions

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Case Study

City of Toronto: Toronto Island Ferry Ticketing

City of Toronto

Visionmax designed and implemented the City of Toronto's Toronto Island Ferry ticketing platform, bringing public web and mobile purchasing together with on-site point-of-sale, centralized ticket rules, payment processing, ticket validation and administrative controls. The project also included accessible self-service kiosk prototyping and usability research with people with disabilities; the production rollout focused on web, mobile and POS. The architecture was designed as a durable foundation that could support ongoing operational and business changes while preserving the original solution design and core transaction model.

• Omnichannel Commerce Experiences
• Intelligent Transaction Automation
• Enterprise Integration
• Custom Enterprise Solutions

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Case Study

BELL: Upgraded set-top box with minimal impact on call center

Bell

With more than 1.8 million customers, this satellite TV operator is a leader in North America in digital home entertainment, nationally broadcasting more than 300 digital video and audio channels. The client faced the overwhelming task of upgrading their entire customer base to a new set-top box technology.

• Enterprise Integration
• Custom Enterprise Solutions

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Case Study

BELL: Call Centre Automation with Integrated Workflow

Bell

The client sought to improve customer service while aggressively reducing the costs associated with the delivery of satellite TV services. Their call center was handling more calls than ever and associated costs were escalating. VisionMAX proposed a self-serve initiative to address client needs more efficiently while reducing those costs.

• Omnichannel Commerce Experiences
• Intelligent Transaction Automation
• Enterprise Integration

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Case Study

BELL: Self-serve subscription upgrade

Bell

As our client's channels, programming packages, and theme packs continued to increase in number, their legacy automated systems had trouble keeping up. As a result, their systems were having difficulty identifying and maximizing up-sell opportunities and marketing offers for their satellite TV customers.

• Omnichannel Commerce Experiences
• Intelligent Transaction Automation
• Enterprise Integration

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Case Study

KOOLCONNECT: Digital Video on Demand for Hotels

KoolConnect

Sprint, a major US telecom provider, wanted to add to its telephony and high-speed Internet access (HSIA) for the hospitality industry. They have installations in major hotels in the U.S. After researching their options, they chose to enter the Video-on-Demand (VOD) and Interactive TV market, Visionmax president was hired as CIO for Kookconnect and we delivered all of the technology software and integration for the Sprint Insite with KoolConnect Interactive Media. Video on Demand (before Netflix) in your hotel room replacing a wall of VCR's playing a movie on the half-hour. The first Digital VOD solution in the US hospitality market.

• Omnichannel Commerce Experiences
• Enterprise Integration
• Custom Enterprise Solutions

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Case Study

TV ONTARIO: TV/Web Simulcast Solution

TV Ontario

A TV network's flagship current affairs program produced a special series named, “Going Global: Canada 's Place in the World.” Going Global was the forum in which debate of the pros and cons of globalization was held with a panel of distinguished Canadians before a live audience.

• Custom Enterprise Solutions

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Case Study

TV ONTARIO: TV Network

TV Ontario

The TV network's goal was to allow people to participate from computer desktops while watching the live broadcast on the computer. Thus, a rich interactive forum was required to discuss additional relevant items focused on each show's particular topic.

• Custom Enterprise Solutions

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Case Study

SPRINT US: IPTV Solution - First in the USA

Sprint

Sprint an existing telco client planned to launch a service to allow subscribers to watch television content over their Internet connection (IPTV). Visionmax and partner KoolConnect out of New York built a home based IPTV solution, based on the success of our hotel hospitality solution we jointly built together: "Sprint Insite". It was imperative to make it as easy as possible for subscribers to find and manage program choices, especially in light of the huge number of choices available - we delivered 200 channels an electronic programming guide and interactive TV services from our set-top box platform.

• Enterprise Integration
• Custom Enterprise Solutions

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Case Study

ONTARIO GOVERNMENT: Online Business Registration, partnership, proprietorship, corp.

Provincial Government

There were existing government service groups at various ministries that provided access to service for consumers and businesses. There was a need for online registration of businesses to address the backlog with in-person registrations. Canadians were starting businesses but didn't register them because it was inconvenient.

• Intelligent Transaction Automation
• Custom Enterprise Solutions

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Case Study

ONTARIO GOVERNMENT: Generate Online Business License

Provincial Government

A provincial government ministry committed to reduce business registration licensing turnaround time to two business days. Refunds were promised if the time required exceeded two days. In the existing system, a hardcopy of the license was sent using regular mail, which has a built-in delay.

• Intelligent Transaction Automation
• Custom Enterprise Solutions

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Case Study

ONTARIO GOVERNMENT: Annual College Registration and Licensing

Provincial Government

Our client was drowning in paper when the province's more than 500 private career colleges (PCCs) re-registered each year. Client staff had to key in mountains of data from returned paper registrations and trace un-filed returns. A new self-serve system that would allow the PCC staff themselves to enter the data online was needed to eliminate the manual, time-consuming work.

• Intelligent Transaction Automation
• Custom Enterprise Solutions

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Case Study

CANADA LIFE: HR Performance Appraisal System

Canada Life

Company management was faced with time, distance, and cost challenges associated with managing, processing, and collaborating on their Human Resources compensation information for thousands of employees. Managers and senior executives had to spend a dedicated two week period, and an additional 4 weeks every year to track, assess and process employee compensation information at review times.

• Intelligent Transaction Automation
• Custom Enterprise Solutions

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Case Study

NAS: Web-based real estate mortgage appraisal system

Nationwide Appraisal Services

Our client handles real estate appraisals for large banks and mortgage brokerage companies. They needed an application to support the connectivity between lending institutions that need commercial and residential property appraisals done for assurance-of-value, and the network of appraisers across Canada who perform this work.

• Intelligent Transaction Automation
• Enterprise Integration
• Custom Enterprise Solutions

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Case Study

PHARMA-PLUS: Nationwide Drugstore Chain E-Commerce

Katz Group

Our client is one of Canada 's leading integrated retail pharmacy networks, with over 1,500 corporate, franchise, and independent pharmacies across Canada with multiple brands. The client needed to move quickly to accommodate rapid change and new business requirements. Due to a recent merger, they needed to scale their infrastructure quickly and enhance their catalogue management capabilities.

• Omnichannel Commerce Experiences
• Enterprise Integration
• Custom Enterprise Solutions

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Case Study

SEARS: Customer Service Modernization

Sears

The client is a multi-channel retailer with many independent systems. Customer Service staff need to access information stored in multiple areas to respond to customer queries. The purpose of the new system was to gather all customer interactions captured via the mainframe CRM systems and display the information in a few Web page screens.

• Enterprise Integration
• Custom Enterprise Solutions

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Case Study

HENRY'S: Web-based POS and CRM

Henry's Cameras

The client required a new web-based point of sale system that required information from their legacy green screen AS/400 POS host system and their transaction eCommerce Web site. Additionally, they wanted to add new functionality to serve as the stores' new order entry and customer relationship maintenance (CRM) front-end.

• Omnichannel Commerce Experiences
• Enterprise Integration
• Custom Enterprise Solutions

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Case Study

INCO MINING: Safety a mile underground

INCO Mining

The mining company personnel regularly handle hazardous materials. The client has created documents describing the safe way to handle these items. The client wanted to ensure that all personnel around the world could get up-to-date access to this information. Multiple versions of documents were stored in various repositories. Staff needed immediate access to information for safety reasons.

• Intelligent Transaction Automation
• Custom Enterprise Solutions

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Case Study

BELL: Live TV over the Internet

Bell

Television viewers are demanding the ability to access television programs and on-demand content on their PC over the Internet. What’s more, they want to supplement the video program by seeing information about what they are watching. In the case of sports programs, for example, viewers want statistics on the players, the scoring plays, and other games in progress.

• Omnichannel Commerce Experiences
• Enterprise Integration
• Custom Enterprise Solutions

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Case Study

PIZZA PIZZA: Omni-Channel Ordering

Pizza Pizza

Our client, a Canadian chain of 500+ pizza stores handling 50 Million orders/yr, wanted to revamp the various means of ordering food to tie them into one consolidated system with multiple ordering methods. They also wanted to make the system easier to use to reduce training time for store staff and call centre agents, while simplifying and enhancing the online ordering process for customers to increase sales rates.

• Omnichannel Commerce Experiences
• Intelligent Transaction Automation
• Enterprise Integration
• Custom Enterprise Solutions

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Case Study

TORONTO AIRPORT (YYZ): POS, Cash Kiosk, Automated Dispatch for Limos

GTAA

The old process used to handle the dispatch of limo/taxis for 1,000 pre-arranged pickups/day was manually-intensive. Passengers were unhappy because of long waits for their driver. Drivers were unhappy as they spent excess time in queue, and there were poor controls in place to prevent unauthorized drivers from “scooping” a fare. Attendants were unhappy as they had to handle large amounts of cash (from the drivers’ admin fee) and were busy filling in paper forms.

• Intelligent Transaction Automation
• Enterprise Integration
• Custom Enterprise Solutions

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Case Study

BELL: Fibe TV

Bell

It was imperative to make it as easy as possible for subscribers to find and manage program choices, especially in light of the huge number of choices available. Otherwise, the telco would be faced with considerable customer churn. They wanted to give subscribers a web and mobile personalized portal for these next-generation IPTV services. It was important to provide advanced features such as full remote-PVR (Personal Video Recorder) control.

• Omnichannel Commerce Experiences
• Enterprise Integration
• Custom Enterprise Solutions

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