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Case Studies

Enterprise Problems. Practical Solutions.

A representative set of Visionmax case studies across telecom, government, retail, commerce, media, and enterprise operations.

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9 case studies
Case Study

BELL: Upgraded set-top box with minimal impact on call center

Bell

With more than 1.8 million customers, this satellite TV operator is a leader in North America in digital home entertainment, nationally broadcasting more than 300 digital video and audio channels. The client faced the overwhelming task of upgrading their entire customer base to a new set-top box technology.

  • Enterprise Integration
  • Custom Enterprise Solutions
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Case Study

BELL: Call Centre Automation with Integrated Workflow

Bell

The client sought to improve customer service while aggressively reducing the costs associated with the delivery of satellite TV services. Their call center was handling more calls than ever and associated costs were escalating. VisionMAX proposed a self-serve initiative to address client needs more efficiently while reducing those costs.

  • Omnichannel Commerce Experiences
  • Intelligent Transaction Automation
  • Enterprise Integration
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Case Study

BELL: Self-serve subscription upgrade

Bell

As our client's channels, programming packages, and theme packs continued to increase in number, their legacy automated systems had trouble keeping up. As a result, their systems were having difficulty identifying and maximizing up-sell opportunities and marketing offers for their satellite TV customers.

  • Omnichannel Commerce Experiences
  • Intelligent Transaction Automation
  • Enterprise Integration
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Case Study

KOOLCONNECT: Digital Video on Demand for Hotels

KoolConnect

Sprint, a major US telecom provider, wanted to add to its telephony and high-speed Internet access (HSIA) for the hospitality industry. They have installations in major hotels in the U.S. After researching their options, they chose to enter the Video-on-Demand (VOD) and Interactive TV market, Visionmax president was hired as CIO for Kookconnect and we delivered all of the technology software and integration for the Sprint Insite with KoolConnect Interactive Media. Video on Demand (before Netflix) in your hotel room replacing a wall of VCR's playing a movie on the half-hour. The first Digital VOD solution in the US hospitality market.

  • Omnichannel Commerce Experiences
  • Enterprise Integration
  • Custom Enterprise Solutions
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Case Study

TV ONTARIO: TV/Web Simulcast Solution

TV Ontario

A TV network's flagship current affairs program produced a special series named, “Going Global: Canada 's Place in the World.” Going Global was the forum in which debate of the pros and cons of globalization was held with a panel of distinguished Canadians before a live audience.

  • Custom Enterprise Solutions
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Case Study

TV ONTARIO: TV Network

TV Ontario

The TV network's goal was to allow people to participate from computer desktops while watching the live broadcast on the computer. Thus, a rich interactive forum was required to discuss additional relevant items focused on each show's particular topic.

  • Custom Enterprise Solutions
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Case Study

SPRINT US: IPTV Solution - First in the USA

Sprint

Sprint an existing telco client planned to launch a service to allow subscribers to watch television content over their Internet connection (IPTV). Visionmax and partner KoolConnect out of New York built a home based IPTV solution, based on the success of our hotel hospitality solution we jointly built together: "Sprint Insite". It was imperative to make it as easy as possible for subscribers to find and manage program choices, especially in light of the huge number of choices available - we delivered 200 channels an electronic programming guide and interactive TV services from our set-top box platform.

  • Enterprise Integration
  • Custom Enterprise Solutions
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Case Study

BELL: Live TV over the Internet

Bell

Television viewers are demanding the ability to access television programs and on-demand content on their PC over the Internet. What’s more, they want to supplement the video program by seeing information about what they are watching. In the case of sports programs, for example, viewers want statistics on the players, the scoring plays, and other games in progress.

  • Omnichannel Commerce Experiences
  • Enterprise Integration
  • Custom Enterprise Solutions
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Case Study

BELL: Fibe TV

Bell

It was imperative to make it as easy as possible for subscribers to find and manage program choices, especially in light of the huge number of choices available. Otherwise, the telco would be faced with considerable customer churn. They wanted to give subscribers a web and mobile personalized portal for these next-generation IPTV services. It was important to provide advanced features such as full remote-PVR (Personal Video Recorder) control.

  • Omnichannel Commerce Experiences
  • Enterprise Integration
  • Custom Enterprise Solutions
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