Enterprise Problems. Practical Solutions.

Case Study

City of Toronto: Toronto Island Ferry Ticketing

City of Toronto

Visionmax designed and implemented the City of Toronto's Toronto Island Ferry ticketing platform, bringing public web and mobile purchasing together with on-site point-of-sale, centralized ticket rules, payment processing, ticket validation and administrative controls. The project also included accessible self-service kiosk prototyping and usability research with people with disabilities; the production rollout focused on web, mobile and POS. The architecture was designed as a durable foundation that could support ongoing operational and business changes while preserving the original solution design and core transaction model.

• Omnichannel Commerce Experiences
• Intelligent Transaction Automation
• Enterprise Integration
• Custom Enterprise Solutions

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Case Study

ONTARIO GOVERNMENT: Online Business Registration, partnership, proprietorship, corp.

Provincial Government

There were existing government service groups at various ministries that provided access to service for consumers and businesses. There was a need for online registration of businesses to address the backlog with in-person registrations. Canadians were starting businesses but didn't register them because it was inconvenient.

• Intelligent Transaction Automation
• Custom Enterprise Solutions

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Case Study

ONTARIO GOVERNMENT: Generate Online Business License

Provincial Government

A provincial government ministry committed to reduce business registration licensing turnaround time to two business days. Refunds were promised if the time required exceeded two days. In the existing system, a hardcopy of the license was sent using regular mail, which has a built-in delay.

• Intelligent Transaction Automation
• Custom Enterprise Solutions

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Case Study

ONTARIO GOVERNMENT: Annual College Registration and Licensing

Provincial Government

Our client was drowning in paper when the province's more than 500 private career colleges (PCCs) re-registered each year. Client staff had to key in mountains of data from returned paper registrations and trace un-filed returns. A new self-serve system that would allow the PCC staff themselves to enter the data online was needed to eliminate the manual, time-consuming work.

• Intelligent Transaction Automation
• Custom Enterprise Solutions

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Case Study

TORONTO AIRPORT (YYZ): POS, Cash Kiosk, Automated Dispatch for Limos

GTAA

The old process used to handle the dispatch of limo/taxis for 1,000 pre-arranged pickups/day was manually-intensive. Passengers were unhappy because of long waits for their driver. Drivers were unhappy as they spent excess time in queue, and there were poor controls in place to prevent unauthorized drivers from “scooping” a fare. Attendants were unhappy as they had to handle large amounts of cash (from the drivers’ admin fee) and were busy filling in paper forms.

• Intelligent Transaction Automation
• Enterprise Integration
• Custom Enterprise Solutions

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