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Case Studies

Enterprise Problems. Practical Solutions.

A representative set of Visionmax case studies across telecom, government, retail, commerce, media, and enterprise operations.

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10 case studies
Case Study

Pizza Nova: Enterprise Omnichannel Order Management

Pizza Nova

Visionmax designed and delivered Pizza Nova's enterprise customer order management platform using VECOM and VisionEngine to bring customer ordering and restaurant operations into one connected environment. The solution provides a shared view of customers, orders, stores and operational events across web, mobile, in-store POS, call centre, kitchen, delivery and driver workflows, while giving store and head-office teams the tools to manage queues, payments, reconciliation, reporting and enterprise integrations from a common platform.

  • Omnichannel Commerce Experiences
  • Intelligent Transaction Automation
  • Enterprise Integration
  • Custom Enterprise Solutions
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Case Study

City of Toronto: Toronto Island Ferry Ticketing

City of Toronto

Visionmax designed and implemented the City of Toronto's Toronto Island Ferry ticketing platform, bringing public web and mobile purchasing together with on-site point-of-sale, centralized ticket rules, payment processing, ticket validation and administrative controls. The project also included accessible self-service kiosk prototyping and usability research with people with disabilities; the production rollout focused on web, mobile and POS. The architecture was designed as a durable foundation that could support ongoing operational and business changes while preserving the original solution design and core transaction model.

  • Omnichannel Commerce Experiences
  • Intelligent Transaction Automation
  • Enterprise Integration
  • Custom Enterprise Solutions
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Case Study

BELL: Call Centre Automation with Integrated Workflow

Bell

The client sought to improve customer service while aggressively reducing the costs associated with the delivery of satellite TV services. Their call center was handling more calls than ever and associated costs were escalating. VisionMAX proposed a self-serve initiative to address client needs more efficiently while reducing those costs.

  • Omnichannel Commerce Experiences
  • Intelligent Transaction Automation
  • Enterprise Integration
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Case Study

BELL: Self-serve subscription upgrade

Bell

As our client's channels, programming packages, and theme packs continued to increase in number, their legacy automated systems had trouble keeping up. As a result, their systems were having difficulty identifying and maximizing up-sell opportunities and marketing offers for their satellite TV customers.

  • Omnichannel Commerce Experiences
  • Intelligent Transaction Automation
  • Enterprise Integration
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Case Study

KOOLCONNECT: Digital Video on Demand for Hotels

KoolConnect

Sprint, a major US telecom provider, wanted to add to its telephony and high-speed Internet access (HSIA) for the hospitality industry. They have installations in major hotels in the U.S. After researching their options, they chose to enter the Video-on-Demand (VOD) and Interactive TV market, Visionmax president was hired as CIO for Kookconnect and we delivered all of the technology software and integration for the Sprint Insite with KoolConnect Interactive Media. Video on Demand (before Netflix) in your hotel room replacing a wall of VCR's playing a movie on the half-hour. The first Digital VOD solution in the US hospitality market.

  • Omnichannel Commerce Experiences
  • Enterprise Integration
  • Custom Enterprise Solutions
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Case Study

PHARMA-PLUS: Nationwide Drugstore Chain E-Commerce

Katz Group

Our client is one of Canada 's leading integrated retail pharmacy networks, with over 1,500 corporate, franchise, and independent pharmacies across Canada with multiple brands. The client needed to move quickly to accommodate rapid change and new business requirements. Due to a recent merger, they needed to scale their infrastructure quickly and enhance their catalogue management capabilities.

  • Omnichannel Commerce Experiences
  • Enterprise Integration
  • Custom Enterprise Solutions
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Case Study

HENRY'S: Web-based POS and CRM

Henry's Cameras

The client required a new web-based point of sale system that required information from their legacy green screen AS/400 POS host system and their transaction eCommerce Web site. Additionally, they wanted to add new functionality to serve as the stores' new order entry and customer relationship maintenance (CRM) front-end.

  • Omnichannel Commerce Experiences
  • Enterprise Integration
  • Custom Enterprise Solutions
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Case Study

BELL: Live TV over the Internet

Bell

Television viewers are demanding the ability to access television programs and on-demand content on their PC over the Internet. What’s more, they want to supplement the video program by seeing information about what they are watching. In the case of sports programs, for example, viewers want statistics on the players, the scoring plays, and other games in progress.

  • Omnichannel Commerce Experiences
  • Enterprise Integration
  • Custom Enterprise Solutions
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Case Study

PIZZA PIZZA: Omni-Channel Ordering

Pizza Pizza

Our client, a Canadian chain of 500+ pizza stores handling 50 Million orders/yr, wanted to revamp the various means of ordering food to tie them into one consolidated system with multiple ordering methods. They also wanted to make the system easier to use to reduce training time for store staff and call centre agents, while simplifying and enhancing the online ordering process for customers to increase sales rates.

  • Omnichannel Commerce Experiences
  • Intelligent Transaction Automation
  • Enterprise Integration
  • Custom Enterprise Solutions
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Case Study

BELL: Fibe TV

Bell

It was imperative to make it as easy as possible for subscribers to find and manage program choices, especially in light of the huge number of choices available. Otherwise, the telco would be faced with considerable customer churn. They wanted to give subscribers a web and mobile personalized portal for these next-generation IPTV services. It was important to provide advanced features such as full remote-PVR (Personal Video Recorder) control.

  • Omnichannel Commerce Experiences
  • Enterprise Integration
  • Custom Enterprise Solutions
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